Kaun Banega Crorepati (KBC) is one of the most popular quiz shows in India, which has been entertaining and engaging the audience for over two decades now. The show is known for its unique format, where contestants are asked multiple-choice questions and can win cash prizes up to one crore rupees. However, with the rise of popularity, there have been instances where fraudsters have exploited the name of KBC and duped innocent people. To counter such frauds, the KBC helpline was introduced. In this article, we will explore the KBC helpline in detail, its importance, and how it functions.
History of KBC Helpline
The KBC helpline was introduced in the second season of the show in 2005. It was created to provide support to the contestants who participate in the show. The helpline was designed to help the contestants in case they got stuck on a question or needed any other assistance. The helpline was also introduced to make the show more interactive and engaging for the viewers.
Function of KBC Helpline
The KBC helpline has a few functions that it performs during the show. The main function of the helpline is to provide support to the contestants. If a contestant gets stuck on a question, they can use the helpline to get help. The helpline provides two options for the contestants. The first option is to use the 50:50 lifeline, which eliminates two incorrect answers from the four options. The second option is to use the Phone-a-Friend lifeline, which allows the contestant to call a friend or family member for help.
The helpline is available to answer any questions that the viewers may have about the show or the contestants. The helpline also provides information about the show, such as the schedule and the rules.
The Need for KBC Helpline:
KBC helpline was introduced in response to the growing instances of fraudsters exploiting the popularity of the show to dupe people. The fraudsters would contact people, posing as KBC representatives, and ask for personal information, including bank details, promising them a chance to win big prizes. Unsuspecting victims would fall prey to these scams, losing their hard-earned money.
The KBC helpline was established to provide a reliable and authentic platform for people to verify any communication they receive from KBC. It acts as a bridge between the audience and the show, providing information on the show’s rules, procedures, and other relevant information. The helpline also educates people about the different types of frauds prevalent in the market and how to avoid them.
How Does KBC Helpline Function?
The KBC helpline is operated by Sony Entertainment Television, the broadcaster of the show. The helpline operates 24×7, and people can call on the helpline number anytime they receive any communication from KBC or have any doubts or queries related to the show.
The helpline operates through a team of trained professionals who have been trained to deal with different types of queries and situations. When a person calls on the helpline, they are greeted by an interactive voice response system (IVRS) that provides them with various options to choose from. They can select the option relevant to their query and get connected to a customer care executive.
The customer care executive then assists the caller in resolving their query or concern. They may provide information on the rules and regulations of the show, help in verifying any communication received from KBC, or educate the caller about any prevalent frauds in the market. In case the caller has been a victim of fraud, the customer care executive assists them in lodging a complaint with the appropriate authorities and takes necessary steps to ensure that the person is not further exploited.
Importance of KBC Helpline:
The KBC helpline plays a crucial role in maintaining the trust and credibility of the show. By providing a reliable and authentic platform for people to verify any communication they receive from KBC, the helpline ensures that people do not fall prey to any frauds. It helps in educating people about the different types of frauds prevalent in the market and empowers them to protect themselves from such scams.
The helpline also ensures that the rules and regulations of the show are followed, and no unfair practices are employed. It provides a transparent platform for people to participate in the show and win big prizes.
Impact of KBC Helpline
The KBC helpline has had a significant impact on the show and the people who participate in it. The helpline has helped many people win huge sums of money on the show. The Phone-a-Friend lifeline, in particular, has been instrumental in helping many contestants win the jackpot.
The KBC helpline has also made the show more interactive and engaging for the viewers. The helpline provides an opportunity for the viewers to participate in the show indirectly. The viewers can use the helpline to answer questions about the show or the contestants, which helps them feel more involved in the show.
The KBC helpline has also had a positive impact on society. The show has inspired many people to participate in quiz competitions and has helped promote knowledge and education. The show has also helped break down social barriers by featuring contestants from different parts of the country and different socio-economic backgrounds.